Frequently Asked Questions

Ailisi can source a wide range of items including furniture, lighting, crockery, glassware, marquees, and even custom-designed pieces like umbrellas and decor elements to perfectly match your event's theme.

100% yes. This is really important to us. We have visited the factories we work with, we know the managers and their workers or families. It's the most important aspect of what we do - that we know where our product comes from and who makes it.

Yes, Ailisi specialises in custom designing pieces to meet your unique needs. Whether it's bespoke furniture, tailored lighting solutions, or custom crockery, we work with you to bring your vision to life.

Our standard fabrics (the ones on our catalogue) are Oeko-Tex 100, Global Recycle Standard fabrics. We have chosen this line as our base. We offer custom fabrics beyond these, and while you have the option to select non-recycled fabrics, our standard will always be Oeko-Tex 100 so we understand how the fabric is made.

Absolutely. We have designed custom dining tables, lounge seating, bar counters, and more, all tailored to fit the specific style and functional needs of our clients' events.

MOQs vary depending on the product and manufacturer. Typically, larger items like furniture may have smaller MOQs, while smaller items like crockery and glassware can have larger MOQs. We work with you to find the best options based on your needs.

Yes, we can arrange for samples to be sent for your review before you commit to a larger order. This helps ensure that the quality and design meet your expectations. This is only for custom sourcing clients. Please note that samples are always charged at a double rate, and often there are mould fees involved.

MOQs for custom-designed items depend on the complexity and materials used. However, we strive to be as flexible as possible and will work with you to accommodate your requirements.

The timeline for sourcing and delivering custom-designed items can vary based on the complexity of the design and the manufacturing process. Typically, it can take anywhere from a few weeks to a few months. We provide a detailed timeline during the consultation phase.

Ailisi implements rigorous quality control measures, including on-site inspections and thorough checks of all items before shipment to ensure they meet our high standards and your expectations. This is our speciality and we have a team solely dedicated to QC.

Yes, Ailisi has extensive experience in international shipping and logistics. We ensure that all items are securely packaged and shipped, even shipping door-to-door if needed, handling all customs and import regulations to ensure a smooth delivery to your location.